Reconfiguring Consumer Trust in Algorithmic Marketspaces: A Behavioral-Economic Analysis of AI-Driven Decision Architectures
Dr. Elric V. Marlowe , Institute for Advanced Market Systems, Rotterdam School of Economic Inquiry, Rotterdam, NetherlandAbstract
The integration of artificial intelligence into market systems has fundamentally altered the mechanisms through which consumers perceive, evaluate, and trust economic exchanges. This study investigates how algorithmic decision architectures reshape consumer trust within digital marketplaces, particularly in contexts where transparency is limited and personalization is high. By synthesizing behavioral economics with marketing theory, the paper develops a conceptual framework explaining trust formation under algorithmic influence. A mixed-method research design was employed, combining simulated consumer environments with perception-based surveys. Findings reveal that trust is no longer solely derived from brand reputation or prior experience but is increasingly mediated by perceived algorithmic fairness, interpretability, and control. The study also identifies paradoxical effects, where increased personalization simultaneously enhances convenience and triggers skepticism. The research contributes to emerging discourse on digital trust by offering new theoretical insights and practical implications for firms navigating AI-integrated market ecosystems. The rapid integration of artificial intelligence (AI) into digital marketplaces has fundamentally transformed consumer decision-making processes, raising critical questions about trust formation in algorithmically mediated environments. This study examines how AI-driven decision architectures reshape consumer trust through the lens of behavioral economics and cognitive psychology. The objective is to understand the mechanisms through which algorithmic recommendations influence perceived credibility, decision confidence, and behavioral outcomes in platform-based economies.
A qualitative-analytical research design is employed, drawing upon established theories of bounded rationality, trust in automation, and behavioral heuristics. The study synthesizes prior empirical findings on algorithm aversion, automation bias, and digital persuasion to construct an integrative framework explaining consumer responses to AI systems.
Keywords
Algorithmic trust, consumer behavior, digital marketplaces, AI personalization, behavioral economics, marketing systems
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