The current study aims to shed some light on how organizational flexibility promotes the process of strategic recovery in a telecommunications company. This research study is driven by the growing realisation that service organisations can respond quickly to unexpected environmental shocks and rapid technological change, thereby ensuring the continuity of performance. The concept of organizational flexibility is discussed with regard to four critical dimensions, including responsiveness, adaptability, organizational innovation, and agile decision-making, which are regarded as essential in terms of strengthening the capacity of an entity to regain balance and seek strategic recovery once the crisis strikes. There are four operationalized constructs of strategic recovery, including strategy reimplementation, performance continuity, risk management, and strategic flexibility.  The study employed a descriptive-analytical design, in which data were collected from a purposive sample of 80 employees at a telecommunications company using a questionnaire and analysed in SPSS. The results indicate the existence of a statistically significant correlation, and demonstrable impact between the mentioned dimensions of flexibility and strategic recovery, thus making it possible to propose that strengthening the flexibility mechanisms is an effective way to enhance the resilience of an organization in the context of crisis situations and its ability to restore operational and strategic stability.  Finally, the study presents several recommendations that emphasize the need to cultivate an agile organizational culture, foster innovation, and enable managerial leadership to make timely and effective decisions in dynamic settings.

Strategic Recovery, Organizational Flexibility, Telecommunications Company

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