The present study explores the correlations between the personality facet emotionality and the relational capacity of banking employees, focusing on dimensions such as cooperation, conflict management and emotional attachment. The research is based on a group of 152 participants from urban and rural areas, aged between 21 and 72, who completed a multiaxial questionnaire on the facet of emotionality (fear, anxiety, dependency, sentimentality) and various aspects of relational capacity. The results indicate a significant positive correlation between emotionality and the SRS dimensions studied. Specifically, a significant correlation was found between emotionality and cooperation (Spearman 0.20, p < 0.05), between emotionality and conflict management (Spearman 0.18, p < 0.05), and between emotionality and emotional attachment (Spearman 0.22, p < 0.01).

These results suggest that a higher prevalence of emotional traits may contribute to increased cooperation and conflict management capacity, as well as to the strengthening of emotional attachment within work relationships. In contrast, no significant correlations were identified between emotionality and the dimensions of networking, self-evaluation and persuasion.

The research hypothesis was confirmed, highlighting the importance of emotionality as a psychological factor influencing the professional relationships of banking employees. These findings have implications for the development of human resource management strategies and for improving organizational performance.

Emotionality, cooperation, conflict management

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