Artificial Intelligence Influencers and Sociotechnical Alignment: Trust, Credibility, Ethics, and Organizational Implications in Digital Marketing Ecosystems
Tiesto Hartmann , Department of Marketing and Digital Society University of Amsterdam, The NetherlandsAbstract
The rapid proliferation of artificial intelligence (AI) in marketing has fundamentally transformed the dynamics of brand communication, consumer engagement, and organizational strategy. Among the most disruptive innovations is the rise of AI-enabled virtual influencers, which blur the boundaries between authenticity, automation, and persuasion. Simultaneously, concerns surrounding AI alignment, transparency, corporate digital responsibility, and sociotechnical safety have intensified. This study develops a comprehensive, integrative research article grounded exclusively in established academic literature to examine the intersection between AI influencers and sociotechnical alignment. Drawing upon systematic review methodologies, theoretical marketing frameworks, and sociotechnical systems theory, this paper synthesizes findings from prior empirical and conceptual studies to construct a multidimensional explanatory framework. The research explores how credibility, authenticity, disclosure practices, and corporate digital responsibility shape consumer trust and engagement, particularly among Generation Z. It further evaluates organizational adoption drivers, ethical constraints, and psychosocial implications for workers within AI-mediated marketing systems. The findings reveal that virtual influencer effectiveness is contingent upon perceived authenticity calibration, transparent disclosure, and alignment between technological capabilities and human values. Moreover, AI adoption in marketing is shaped by structural, cultural, and institutional factors, reinforcing the need for responsible governance mechanisms. This study contributes theoretically by integrating AI alignment theory with influencer marketing literature, methodologically by demonstrating rigorous systematic synthesis, and managerially by offering evidence-informed strategic implications. It concludes that AI influencers represent not merely a technological tool but a sociotechnical phenomenon requiring interdisciplinary governance to ensure ethical and sustainable digital transformation.
Keywords
Artificial Intelligence Influencers, Sociotechnical Alignment, Consumer Trust, Digital Marketing Ethics, AI Adoption, Corporate Digital Responsibility
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